Refund policy
Return & Refund Policy
At Pink Sunday, every product is carefully prepared and inspected before it leaves our studio.
Due to the personal nature of our products, all sales are final. We do not accept returns, exchanges, or cancellations once an order has been placed.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery at hello@pinksundayskin.com.
To help us resolve the issue quickly, please include:
- Your order number
- A description of the issue
- Clear photos of the damaged product and packaging
If approved, we will replace the damaged or incorrect item at no additional cost.
Lost or Stolen Packages
Pink Sunday is not responsible for packages that are lost, stolen, delayed, or marked as delivered by the shipping carrier. If you experience a delivery issue, we recommend contacting the carrier directly for assistance.
Fragrance Preferences
Fragrance is highly personal and subjective. Because scent preferences vary from person to person, we cannot offer refunds or exchanges based on personal preference, scent perception, or dissatisfaction with a fragrance selection.
Questions
If you have any questions about your order, please contact us at hello@pinksundayskin.com. We're always happy to help.